Challenge: This retail company's warehouse stock was rising as stores shifted risk further up the supply chain. The retailer needed to reduce inventory levels and production lead times to better respond to rapidly shifting consumer demand.

Taking over companies can bring IT expense as well as new business opportunities. So an electrical supply manufacturer was delighted that a merger brought unlimited licenses at no extra cost.

The growth of digital business and the Internet of Things (IoT) is expected to drive large investment in IT operations management (ITOM) through 2020, according to Gartner, Inc. A primary driver for organizations moving to ITOM open-source software (OSS) is lower cost of ownership.

Market hype and growing interest in artificial intelligence (AI) are pushing established software vendors to introduce AI into their product strategy, creating considerable confusion in the process, according to recent research by Gartner, Inc. Analysts predict that by 2020, AI technologies will be virtually pervasive in almost every new software product and service.