SupplyChainBrain
www.supplychainbrain.com/articles/11769-the-power-of-performance-management-customer-success-in-retail

The Power of Performance Management: Customer Success in Retail

October 26, 2011

Changes in market conditions and economic uncertainty have forced consumers to make tradeoffs and alter their spending and shopping habits. As a result, more than ever, retailers have to stay on top of trends and better manage their customer relationships, operations and financial performance to maximize profits.

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