SupplyChainBrain
www.supplychainbrain.com/articles/12530-three-mistakes-organizations-are-making-that-kill-crm-collaboration

Three Mistakes Organizations Are Making That Kill CRM Collaboration

February 14, 2012

Many experts are talking and writing about how collaboration can improve the relationship between a company and its customers, but most of them assume that employees collaborate naturally and are willing to work together for the success of the company.

This is not always the case.

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