www.supplychainbrain.com/articles/12530-three-mistakes-organizations-are-making-that-kill-crm-collaboration
Three Mistakes Organizations Are Making That Kill CRM Collaboration
February 14, 2012
Many experts are talking and writing about how collaboration can improve the relationship between a company and its customers, but most of them assume that employees collaborate naturally and are willing to work together for the success of the company.
This is not always the case.
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