Best Practices in Return, Refurbishment and Repair 2012

The life of a product and part does not have to end when failure occurs. In this current economy parts and products are being stretched further and further to maximize use and thus repair becomes essential to keep these assets product ive. Organizations are finding that if managed correctly, the repair and returns operations can become a very profitable side of the business; propping up ever shrinking product margins. On average, service organizations surveyed by Aberdeen repair just under half of all returned parts / products (47%), and thus it is integral to the viability and profitability of the organization that parts are efficiently returned, repaired, refurbished and eventually resold if value can be reclaimed. Best-in-Class organizations have equipped their service operations to maximize the opportunity of service parts / products.

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