SupplyChainBrain
www.supplychainbrain.com/articles/27245-tackling-the-problem-of-retailer-chargebacks

Tackling the Problem of Retailer Chargebacks

December 6, 2017

Retailer chargebacks can cost suppliers a bundle - even if the problem that triggered them isn't their fault. Kristi Montgomery, vice president of innovation and R&D with Kenco Logistics Services, talks about how Kenco addressed the problem in collaboration with a customer, Sealed Air Corp. A finalist in the Supply Chain Innovation Awards competition at CSCMP EDGE 2017. [Run Time (Min.): 8:05]