Syncron Announces Enhancements to the Syncron Service Cloud

Syncron recently announced enhancements to the Syncron Service Cloud including Syncron Inventory 20.1 and Price 20.2, the company’s newest releases. These solutions help Original Equipment Manufacturers improve financial performance and liquidity, minimize service parts supply chain disruption and retain existing customers.

“With sharp declines in demand for new products, OEMs and their suppliers have been hit hard by COVID-19,” said Henrik Lenerius, Chief Product Officer at Syncron. “To help protect profits and drive additional revenue, OEMs are doubling down on their aftersales businesses. The Syncron Service Cloud delivers the enhanced capabilities they need to optimize the performance of their aftersales businesses and will help them find additional revenue and profit opportunities, which is of strategic importance during this challenging time.”

New capabilities announced in the latest Syncron Service Cloud release include:

• Connected Inventory: Incorporating IoT data from connected products in Syncron Inventory enables the solution to leverage the understanding of where, how and which products are being used in the field to predict future consumption of parts, components and consumables. OEMs can move from reactive to proactive parts forecasting and replenishment planning. 
• Planned Event Management: PEM ensures OEMs that the first line of support, like the field technician or dealership, can secure the availability of the required parts for an event without having to keep unnecessary safety stock. It also provides upstream locations with an early and accurate demand signal. The result is smoother and more predictable planning, and ultimately less product downtime at a lower total cost.
• Simulation Center: The Simulation Center provides OEMs with decision support. OEMs can now take the proposed changes, “travel back in time” and re-run history to see what the outcomes would have been based on the real historical data. You can run several different scenarios and compare the outcomes before approving and putting changes into production.
• Syncron Insights: Syncron Insights is a powerful new Business Intelligence solution fully integrated with Syncron Price. The reporting illuminates key hidden pricing data points on interactive customizable dashboards allowing customers to better manage key pricing activities, including price harmonization, customer pricing, segmentation, price revision simulation, root cause analysis and overall profitability.

About Syncron

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements. From industry-leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators.