Owning the Post-Purchase Experience

Webinar Description

Ensuring customers enjoy a frictionless post-purchase experience, from delivery through return, is essential if omnichannel retailers and online sellers are to satisfy buyers, retain them as customers and drive repeat purchase.

This presentation from Inmar Intelligence and Convey will explore exactly what it takes to provide consumers with the kind of cohesive and comfortable experience that protects both loyalty and profitability.

Join the webinar for a comprehensive overview of the current post-purchase ecosystem.

Our panel of supply chain and logistics experts will discuss:

• Best practices for consumer communication in an ever-changing retail environment
• Improving merchant operations through enhanced visibility—both forward and reverse
• Optimizing internal efficiencies through better logistics coordination
• Return options that enhance the customer experience, create operational efficiencies for merchants and drive greater value recovery

Speakers:

Ken Bays, Vice President, Product Development, Inmar Intelligence
Jenny Bebout, Co-founder and Vice President of Product, Convey

Moderator:

Robert Bowman, Editor-in-Chief, SupplyChainBr ain