Global Supply Chain Management

Returning Manufacturing to U.S. or Nearby Is Highly Complex Decision

January 11, 2013

In 2012, more and more analysts and pundits pronounced the return of manufacturing onshore to the U.S. or near-shore to Mexico (or the Caribbean). Is this real and lasting, what is causing it, and what does it mean for supply chain managers?

Human Resource Software Now Contains Talent Management Modules

January 11, 2013

Technology Evaluation Centers

Human capital management software is traditionally understood as addressing human resource plus talent management business requirements. While HR software is now quite affordable and adopted by many businesses, a comprehensive HCM suite that includes talent management modules is not equally accessible.

American Express Survey Finds Optimism as We Move Into 2013

January 11, 2013

Appliance Magazine

The latest American Express Spending and Saving Tracker reported that 39 percent of Americans are optimistic going into the new year, compared to 35 percent who said so going into 2012. Ten percent report they are "unconcerned" going into 2013, compared to 6 percent who said they were "unconcerned" a year ago.

Supply-Chain Risk Management: An Essential Competency

January 10, 2013

SupplyChainBrain

Noha Tohamy, research vice president with Gartner, identifies the proactive strategies that leading companies are using to manage supply-chain risk today.

Supply-Chain Segmentation: A New Strategy for Meeting Customer Demand

January 10, 2013

SupplyChainBrain

One of the hottest topics of discussion at the Gartner Supply Chain Executive Conference 2012 was supply-chain segmentation. Chris Gordon, practice head and global network lead with Wipro Technologies, explains the concept, and its compelling benefits.

Voice Analytics Can Gauge Customer Service Satisfaction

January 10, 2013

CRM Buyer

How people speak is as important as the words they say when it comes to sentiment analysis. "The human voice is made of many repeating patterns," said Amir Liberman, CEO of Nemesysco. "Everything that attracts your attention will generate a slight disturbance in these patterns. We look carefully at this voice chart, and we identify disturbances."

How Can We Keep Growing U.S. Manufacturing?

January 10, 2013

Industry Week

America has done a good job of solving internal manufacturing problems, improving quality and reducing waste and costs. These internal programs have kept American manufacturing in the game. But there is a problem. Manufacturing isn't growing in terms of factories, percentage of GDP, employees, or sales revenue.

World Resources Institute Adds Sustainability to Business Analysis

January 9, 2013

World Resources Institute

The World Resources Institute (WRI) has incorporated sustainability into the traditional SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis employed by many businesses.

Why Haven't Companies Been Quicker to Apply Lean to Services?

January 9, 2013

Boston Consulting Group

Why have companies been so slow to apply lean principles and techniques to service processes such as finance, human resources, accounting, health care, and customer service? One reason is that the waste and inefficiency that can interfere with services are rarely obvious.