Best Buy recently removed e-mail support from its web site, a move the company said was designed to improve response and to give customers the kind of interactions they seek. The problem with this change is twofold.

The International Council of Shopping Centers (ICSC) and the Wharton School of the University of Pennsylvania, have partnered once again to bring the retail real estate industry The University of Shopping Centers, on the campus of the Wharton School, March 4-6, 2013, in Philadelphia. The program will feature three new learning tracks, including the Executive track, taught by Wharton professors.