When it comes to assessing and managing the health of one’s suppliers, anticipating and mitigating risk is crucial to maintaining operational stability.
Customer experience, or CX, has become the focus of much corporate attention, but it’s still rare to see it directly related to supply chain operations in B2B commerce. It’s critical to keep the customer experience in mind throughout the lifecycle of a customer order transaction.
As life sciences companies progress rapidly through drug development and commercialization, the need for an adaptive procurement function becomes critical to managing suppliers, costs and risks.
Many organizations deploy AI systems without fostering trust or buy-in among their teams. They fail to take the employee’s view of “What’s in in for me?”