Tracking financial flow is vital because transportation and other supply chain costs keep increasing, says Chris Cassidy, executive vice president of Trax Technologies.

Big retailers rushed to build up inventories last year amid soaring consumer demand and transportation bottlenecks — going so far in some cases as to rent their own cargo ships. Now, they’re trying to figure out how to sell all their stuff.

Logistics technology can be key to achieving customer success. But before choosing it, you need to precisely define your customer groups. 

The trend in small-sized orders is likely to continue, and that will pose challenges for warehouse operators and e-grocers, says Colman Roche, vice president of e-commerce and retail with Swisslog.