While demand has dropped since then, the innovations remain, says Jakki Krage Strako, chief commerce and business solutions officer with the U.S. Postal Service.

Digital customer engagement has emerged as a pivotal factor in maintaining a competitive edge, by improving the delivery experience, capturing customer feedback and reducing delivery costs.

The lawsuit pits Amazon against Khan, who published a paper while a Yale law student, arguing that antitrust laws had failed to stop Amazon from amassing power over its customers.

For retailers, time is running out for peak-season planning. That’s why it’s important to study your existing peak-season data.

New brands benefit by working with providers that can handle both consumer e-commerce and business-to-business fulfillment, says Austin Kreinz, founder and chief executive officer of Atomix Logistics.

U.S. e-commerce sales are expected to surge 9.3% this year to $1.14 trillion, faster than overall retail spending growth.

Rival retailers such as Zara, Boohoo, Uniqlo and Next already charge for online returns. Analysts said other retailers were likely to follow H&M in charging for returns.

Technology in support of final-mile delivery is advancing at a rapid pace. Mike Powell, chief technology officer with SEKO Logistics, traces its evolution and offers a glimpse into the future.

Bill Catania, chief executive officer of OneRail, explains how shippers are benefiting from a range of new options in parcel and courier services, and how technology is making it possible.

Shopify had a change of heart after it told merchants in 2022 not to use Amazon’s “Buy with Prime” feature because it violated the website's terms of service.