Like many major retailers today, physical stores are a focus to move forward in this evolving retail climate while still maintaining an active online presence. Kohl's is one of these retailers as it strives to focus more on omnichannel.
Amazon.com Inc. has invited some of the world's biggest brands to its Seattle headquarters in an audacious bid to persuade them that it's time to start shipping products directly to online shoppers and bypass chains like Wal-Mart, Target and Costco.
Analyst Insight: The need to enable omnichannel capabilities has driven significant capital investments and will continue to do so. We are seeing the first wave of omnichannel investments reach maturity and paying dividends. Those companies whose investments were too little or came too late are struggling. But as e-commerce growth continues, steadily carving out more of the retail sales pie, companies will need to re-evaluate their networks and make additional investments to drive competitive advantage. - Jason Denmon, retail industry leader, Fortna Inc.
Analyst Insight: As consumers' relationship with retailers changes, supply chains need to become more agile and responsive to fulfill the promise of an omnichannel world. Wholesale, retail and e-commerce supply chains, which have grown independently over the years, are merging - but significant transformation is necessary to help make omnichannel execution more profitable. - Parag Jategaonkar, performance improvement principal, Ernst & Young LLP
Analyst Insight: Omnichannel customer expectations continue to drive complexity in inventory planning and management. Expectations for faster fulfillment and free shipping, coupled with pressure to minimize inventory carrying cost, are driving companies to rethink inventory strategies to profitably service customers and ensure inventory is deployed in the right quantities to the right place at exactly the right time. But omnichannel flows like ship-from-store and buy-online-pick-up in-store (BOPIS) are complicating things and creating a new threshold for inventory planning requirements. - George Swartz, vice president, Fortna Inc.
After more than two decades of bad blood and legal wrangling between states and the online giant, Amazon will collect sales tax in all states that have such a levy. Collection in Hawaii, Idaho, Maine, and New Mexico, the final four states where shoppers don't pay required tax through the site, will begin on April 1st.
The corporate owner of Sears and Kmart said last week that there was "substantial doubt" that it could continue operating, as brick-and-mortar stores continue to face challenges in an e-commerce world.
Analyst Insight: The impact of omnichannel fulfillment requirements and growth of e-commerce have altered the way companies plan and design distribution facilities. The plan and design processes themselves haven't changed as much as the number of variables that must be considered. Today's distribution facilities require greater flexibility to adapt rapidly to changing customer requirements. - Phil Quartel, senior director of operations design, Fortna Inc.
The latest supply-chain news, analysis, trends and tools for executives in the e-commerce/omnichannel industry — which consists of companies engaged in internet retailing, including those with auxiliary brick-and-mortar stores. Learn how e-commerce/omnichannel companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.
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