First it was "multi-channel." Then, the "omnichannel." But retail supply chains hoping to succeed today need to adopt the concept of the "customer channel," says Randy Evins, industry adviser for food retail with SAP.

Victoria Ma, digital and innovation lead for North America with Miebach Consulting, explains how the exercise of process mining can help supply chains achieve a new level of agility in responding to orders and unexpected changes in customer demand.

In a world increasingly driven by e-commerce, product and price are no longer the only considerations for winning sales and delighting consumers.

Pandemic or no pandemic, e-commerce shoppers have upped their expectations of retailers and their logistics partners, with an emphasis on transparency, says Brian Bourke, chief growth officer with Seko Logistics.

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.

Regardless of the size of last-mile delivery companies, technology is enabling their operations today, says Dinesh Dixit, vice president of account excellence at LogiNext Solutions.

It isn't all about speed, says Satish Natarajan, founder and chief executive officer of DispatchTrack. E-commerce shoppers are more concerned about communication.

There’s good news in Descartes’ recent study of consumer sentiment of sustainable delivery practices.

Mark Garland, president and chief executive officer of 4R Systems, describes the company's Vendor Order Optimization (VOO) product, which optimizes and prioritizes retailer orders from vendors.

Mike Wang, chief executive officer and founder of Innocent Armor, and Dwayne Shakespeare, director of e-commerce and parcel with Jillamy Inc., explain why Innocent Armor turned to Jillamy for a fulfillment center that could scale in line with the client’s projected growth.