Among those who admitted to committing returns policy abuse, fraud, or other unfavorable return behaviors, between 20% and 30% said they engaged in this behavior at least once a week.

When it comes to meeting customer expectations for last-mile delivery, it's not just about speed. Service quality and visibility are equally important, says Jim Waters, vice president of marketing with Frayt.

One way consumers can help reduce returns (and growing landfills) is to shop more conscientiously by going into stores to test out products before making a repeat purchase online.

This guide helps you navigate the complexities of the choice, ensuring that your chosen partner not only aligns with your brand's goals, but also elevates your customers' experience.

A panel of experts at the National Retail Federation’s NRF’24 conference in New York said the retail market had a strong holiday season, and would likely continue to thrive.

Explore a range of cutting-edge solutions encompassing AI, machine learning, transportation management systems, advanced planning systems, data analysis, automation solutions and more. These innovations can transform a product's journey, enhancing its overall effectiveness. 

What’s particularly attractive about shopping malls is that they offer the possibility of creating a hybrid facility that combines logistics and fulfillment activities with in-person activities for shoppers.

While retail giants like Amazon.com can often absorb the high cost of fast shipping, small and medium-sized businesses don’t necessarily have that luxury.

Many retailers have started charging a returns fee, but research suggests this is causing shoppers to switch, with 49% being less loyal to brands that charge for returns.

Alibaba.com said that the Smart Assistant tools for global sourcing will help small business owners discover new commerce opportunities, stay up-to-date with market trends and track orders.