Forty-seven percent of air cargo carriers reached or exceeded an "excellent" rating on the Air Cargo Excellence Survey, published each year Air Cargo World. That's compared to 32 percent last year, indicating a significant improvement in standards. Emirates SkyCargo, KLM and Southwest Airlines have impressed freight forwarders the most in the last 12 months, each attaining the top overall ranking in their tonnage category, the report found. Singapore Airlines, Qatar Airways and Swiss WorldCargo were runners-up, respectively.
Airports rated highest overall by airfreight carriers in the one-million-or-more tonnes category were Memphis in North America, Amsterdam in Europe and Singapore in Asia. Top rankings for airports with smaller freight capacity were Oakland, Denver and Orlando in North America; Cologne/Bonn, Leipzig and Frankfurt Hahn in Europe; Santiago and Campinas in Latin America; Osaka in Asia; and Abu Dhabi and Tel-Aviv in Middle East & Africa.
Carrier ratings are determined by freight forwarders and airport ratings are determined by airlines.
The full results, including index rankings by region for each of the measures evaluated, are available at www.aircargoworld.com.
The annual ACE Survey comprises two complementary surveys - one for airlines and one for airports - based on their performance during the previous 12 months. Airlines are rated on customer service, performance, value and information technology; airports are rated on performance, value, facilities and regulatory operations.
Carriers and airports use the results of this survey to track their own year-on-year performance through the eyes of their customers, and to measure themselves against competitors.
