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Customer Relationship Management

A HUMAN HEAD IS COVERED IN BRIGHT BLUE LINES OF LIGHT
THINK TANK

Agentic AI and the $706B Returns Dilemma

May 15, 2026
Vishal Patel, SCB Contributor

Today, dashboards flag costly return rates, suspicious refund activity, or locations with abnormal behaviors. The insights are helpful, but typically arrive after the fact.


Read More
Pieces of a chocolate bar stacked on top of each other

German Court Rules Against Chocolate Giant in Shrinkflation Case

May 13, 2026
SupplyChainBrain

Mondelēz International cut the official weight of its "Alpenmilch" bar from 100 grams to 90 grams, while raising its price by 50 cents.


Read More
A pair of hands opens a blister pack containing white pills

How Bad Packaging is Driving Consumers Away From Brands

May 13, 2026
SupplyChainBrain

Roughly 70% of consumers say that frustrating packaging makes them think less of a brand, while 35% say that fixing bad packaging would make them buy from a brand more often.


Read More
DELIVERY TRUCK GENERIC iStock-suprun-175490807.jpg
ENVIRONMENTAL

Freight in 2026: The Trilemma That No Shippers Can Avoid

May 4, 2026
Timothy O'Connell, Senior Vice President of Sales Operations and Marketing, Odyssey Logistics

Operational efficiency is a durable solution, as it’s where emissions reduction and cost reduction share a common foundation. 


Read More
A person in a green button-down shirt with their hands on a brown cardboard box sealed with masking tape.
ENVIRONMENTAL

The Growing Importance of ESG During Customer Returns

May 4, 2026
Kaitlyn Paradise, Senior Supply Chain Operations Manager, Americas, ReBound Returns

Every product that comes back into a supply chain activates a network of human touchpoints.


Read More
Upcoming Webinar Descartes Tue Jun 23 2026 11a ET.png
Tuesday, June 23rd

Descartes AI Exchange: AI Agents for Fleet Performance Management

May 3, 2026
Descartes

What if your fleet operations could move from reacting to issues after they happen to improving performance in real time?


Read More
On Demand Webinar Descartes Thu Apr 30 2026 11a ET S3EP1.png
ON-DEMAND WEBINAR

The AI Exchange: Inside the Last Mile - AI, delivery engagement, and the new standard for on time and in full

April 30, 2026
Descartes

What if your routes could learn from every delivery? In this AI Exchange session, we will explore how moving beyond static service time assumptions unlocks a new level of fleet performance.


Read More
A MONTAGE IMAGE OF A MAN OPERATING A TABLET COMPUTER SUPER-IMPOSED ON A PHOTO OF THE EXTERIOR OF A FACTORY
THINK TANK

The Coming of ‘Buyer-Centric’ Manufacturing Sales

April 14, 2026
Nils Olsson, SCB Contributor

Manufacturers that connect buyer engagement to engineering truth and operational reality will be best-positioned to compete in a buyer-led, digitally driven world.


Read More
A white and brown warehouse building, with a large blue arrow shaped like a smile adorned across the top above a panel of black windows

Amazon Announces Fuel Surcharge for U.S. Sellers

April 2, 2026
SupplyChainBrain

Amazon further clarified that the surcharge will be applied to fulfillment fees, not on the sale price of items.


Read More
A white hatchback robotaxi driving through city streets on a cloudy day

Malfunction Stalls Robotaxis in Middle of Traffic in China

April 2, 2026
SupplyChainBrain

The exact number of cars involved remains unclear, and police are still working to determine the reason behind the malfunction.


Read More
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Customer Relationship Management

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