The high cost of parcel shipping presents a host of challenges for companies looking to cut down on overall supply chain expense. And Creativity, Inc., a mid-sized provider of a wide range of materials and supplies for quilt makers, is no exception.
Customer experience, or CX, has become the focus of much corporate attention, but it’s still rare to see it directly related to supply chain operations in B2B commerce. It’s critical to keep the customer experience in mind throughout the lifecycle of a customer order transaction.
The system even captures emotional cues like frustration or satisfaction, helping businesses gain deeper insights into customer sentiment, improve operational efficiency and deliver enhanced user experience.
Netstock’s new inventory management 2024 benchmark report provides businesses with data needed to measure their performance against industry peers, identify areas for improvement, and set realistic, actionable goals.
Discover how household appliances manufacturer Mabe is enabling better collaboration with its suppliers using a cloud-based business network for real-time data sharing and workflow management.
Learn how a B2B commerce network is a critical pillar to enable business resiliency, agility, speed to market, and the achievement of your suppliers aligned with your sustainability objectives.
The latest news, analysis, trends and solutions for big data, blockchain and the internet of things (IoT) and their impact on supply chain management. Big data describes the large volume of data that inundates a business on a day-to-day basis and can be analyzed for strategic business insights. IoT is the means that collects and sends data from a range of “things” — anything from watches to fridges to cars — that are connected to the internet with sensors or computer chips. Learn how companies around the world are using big data, blockchain and IoT for supply chain optimization and competitive advantage.
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