E-commerce has been a terrific boon for carriers, regional and national alike, says Mark Magill, director of business development at OnTrac. In fact, a third of all business-to-consumer shipments now stem from online sales. Other trends in the industry include soaring rates due to accessorial charges, high-cost fuel and national carriers growing ever more reluctant to grant discounts to customers. [Run Time (Min.): 8:38]