Many of the issues in modern supply chains aren't actually due to globalization. Rather, they're a result of a de-emphasis in the importance of managing the relationships that "turn the wheel." Many transactions are maintained by automated processes, and while procurement software, supplier relationship management (SRM) software, and other systems are great at helping individuals better manage complex transactions, they don't remove the need for buyer and supplier relationships.

June's Strategic Sourcing & Procurement (SS&P) Group conference call focused on a question posted by group member Ray Van Amerom from earlier in the year. Ray asked, "True or False: Do penalties improve supplier performance?" The call, which was hosted by Ariba's Justin Fogarty, featured experts from around the world that provided an insightful look at issues related to supplier performance.

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