Ninety-seven percent of respondents expect SOA and Web services to improve business processes, according to a Baseline/CIO Insight survey. Many companies have adopted Web services because IT executives believe it can help their companies in fundamental ways. IT managers say SOA and Web services improve integration, in addition to improving processes and lowering costs. So it makes sense that business process management, customer service and business intelligence--applications that require a high degree of integration--are the most common upgrade targets. But are Web services and SOA delivering on these promises? As it happens, satisfaction isn't uniform. SOA and Web services rarely fail outright, but they don't fulfill every company's expectations, especially when it comes to reducing costs.
Source: Baseline, http://www.cioinsight.com