The fact that service can be a differentiator and a source of revenue for companies, especially when product competition has leveled out, shouldn't be anything new. Service is an area that can be greatly influenced and controlled via information systems.
A recent study by AberdeenGroup, shows that companies using fleet management solutions realize benefits such as a 12.2 percent increase in service profitability, a 13 percent improvement in vehicle utilization, and a 14.8 percent decrease in travel time. Additionally, the companies experienced an average annual savings in operating costs of $1,100. Implementing fleet management is obviously a smart move--in the same study, 82 percent of respondents said fleet management was of importance to a company's operational and financial performance. Yet, only 25 percent said they were very or extremely satisfied with their company's fleet management approach. How do you avoid that low level of satisfaction?
Source: Integrated Solutions, http://www.integratedsolutionsmag.com