In order to do this, they need to know what kinds of questions managers are fielding from customers, suppliers, and colleagues in this era of mobile communications. As in most kinds of tool development, the key to building an excellent solution is attaining a deep understanding of the problem.

The question that most transportation managers asked for help with is probably as old as the transportation industry: What is the status of my shipment? Questions from various stakeholders typically relate to the location of a shipment, whether a load was actually dispatched, and, if it is behind schedule, why the shipment is not on time.

The problem is that identifying loads and retrieving this type of information can be tricky when the caller has only sketchy details about the transaction.

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Keywords: transportation management, TMS, transportation management systems, logistics IT solutions, logistics management, logistics services, supply chain solutions