As complexity increases, manufacturers and distributors are seeking new ways to optimize customer service requirements and stem rising labor costs.

One of these options is voice-directed warehousing. Voice-directed warehousing, where a warehouse worker is directed to perform tasks based on voice automation using a headset, is now over 20 years old. The processes are maturing and the technologies are increasing in capability. We have moved from early adopter, or early experimentation with the technology, to main market adoption where mainstream manufacturers and distributors are trying to rationalize the value proposition.

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Keywords: warehouse management, warehouse management systems, WMS, inventory control, inventory management, logistics management, voice in the warehouse