A well-developed reverse logistics strategy will enable businesses to do the following:

"¢ Improve customer satisfaction/retention
"¢ Reduce processing and transportation costs
"¢ Recapture revenue on the secondary market
"¢ Capture critical product performance data

This white paper provides a contextual overview of U.S. business practices with regard to managing returns. The paper will examine the advantages of a properly maintained returns process and discuss important options to consider in developing a reverse logistics strategy.

Please CLICK HERE to view this white paper.