If you have ever asked yourself any of these questions, you might be surprised to learn that the answer lies in the effectiveness of implemented process controls. The better and more robust your new controls are, the greater the resistance of the process to the gradual degradation that commonly occurs.

Regardless of the different types of process controls that are commonly put in place during a process improvement project (SOPs, visual management, kanbans, etc.), we have found that the most effective process controls are derived from the approach known as "mistake proofing." Processes that are mistake-proof are systems that are intolerant to defects, ideally outright preventing the occurrence of errors or, in the least, detecting them when they happen very early in the process.

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Keywords: process controls management, mistake proofing, process improvement, supply chain systems, supply chain solutions, supply chain management IT