"Enterprise systems were supposed to streamline and simplify business processes. Instead, they have brought high risks, uncertainty and a deeply worrying level of complexity. Rather than agility they have produced rigidity and unexpected barriers to change, a veritable glut of information containing myriad hidden errors, and a cloud of questions regarding their overall benefits. Leaders in computer science are clearly worried. "Complexity is death," says Chuck Thacker, one of 16 technical fellows at Microsoft. "We are hanging on with our fingertips right now."
Source: MIT Sloan School of Management, http://sloanreview.mit.edu