Business process management has become more functionally inclusive in the last two years. Many are end-to-end offerings, with process discovery, modeling and ongoing change management. Several also have extended functionality. However, end users see some of these features as mere bells and whistles, with the technology's core focus remaining on application development and integration-driven needs.
Business process management has been on a relatively long and steady growth path, but there remains a mismatch between user requirements and the solutions available. In fact, in responses received from a recent Butler Group event, the message on requirements was consistent. Attendees spoke about techniques that could assist them with improving processes and services, simplifying complexity, providing business control, gaining efficiency and capturing process knowledge. For this audience, as for most business users, processes are very human-centric; greater emphasis was put on the aspects of human workflow, and the tacit employee knowledge on which many processes still rely.
Source: CBR Online, http://cbronline.com