The nature of the retail business requires flexibility and customization on the part of the logistics provider, as timelines for deliveries are dictated by a number of factors, including when shoppers won’t be in the store. This often requires coordination with multiple parties, including store planning managers, retail design firms, and property and store managers, which Pilot handles on behalf of its customers.
"We're offering … a total solution, where we own the entire logistics process, from the equipment needed, to merging product together, to working within the Pilot system to handle delivery," said John Kelemen, vice president, special services for Pilot. "The customer will get a very personalized experience, because they'll be working with one team that will coordinate everything, instead of having a number of vendors pieced together who need to be managed individually."
