Since the mid-80s when workplace studies began to reveal that soft skills would be vital for creating successful businesses of the future, there has been a clarion call for employees to place greater focus on these capabilities.
Proficiency is incumbent on workers at every level of an organisation, including the c-suite.
Soft skills – those related to attitude and behaviour – have become so critical they are now considered a key component of economic growth. The emergence of the knowledge economy means it is these personal traits that deliver competitive edge.
