For some, it’s a culture question. IT is typecast by other employees as a bastion of geeks who are a culture apart from “the rest of us.” IT professionals, for their part, often characterize business folks (especially those in sales and marketing) as brutish and disingenuous.

For others, culture is not a factor. For them, the demands on both sides of the fence pit teams against one another. Business folks need things done “asap” in order to conduct their roles, while IT is beset with the “do more with less” burden and is barely able to keep up with the high demands of simply “keeping the lights on.”

Still others believe that something more nefarious is in play, that IT’s main role is “command and control” and that it uses “governance” to be the team that always says “no.”

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