The tool will provide the airfreight market with an emergency product that ensures that critical shipments are properly monitored and guaranteed to fly. Critical will become IAG's first major non-off-loadable product, providing shipments with an absolute guarantee to fly on the service booked. Critical is available across IAG's network of more than 350 destinations, offering guaranteed capacity up to the maximum aircraft operating limit, and a dedicated monitoring service through hubs at London Heathrow, Madrid and Dublin. Customers shipping through the Heathrow and Madrid hubs will have access to a dedicated Critical check-in desk.
