Henk van Dalen has been busy on the M&A front. The CFO of TNT, a Dutch logistics company, has overseen the acquisitions of ARC India--one of the countries major road express companies--in 2006 as well Brazil's Mercúrio of Brazil and Hoau of China in 2007. These deals are part of TNT's plan to become the number-one logistics company in emerging markets.
But along the way, the acquisitions present van Dalen with a challenge. Now that TNT operates across more than 200 countries and in 37 languages, how can he persuade a diverse group of employees to work towards a common strategic goal?
As the CFO sees it, part of the solution lies in "employee engagement," getting employees to go the extra mile for the company. At TNT, this now includes an annual online survey to measure engagement levels, external benchmarking and making engagement levels a component of management bonuses.
Source: CFO, http://www.cfo.com