Business process management is showing gains in productivity and process visibility, but the process-heavy technology practice is not without lacking commitment. The good news is that technology to support business process management has become widely accepted, with a majority of enterprises having BPM projects, according to a pair of recent surveys. The bad news is that implementing BPM--which requires real process change to succeed--is no slam-dunk. In fact, in a recent survey from Forrester Research a majority of IT professionals at 142 companies reported the type of mixed results from BPM more closely associated with a three-pointer.
Source: Baseline, http://www.baselinemag.com