Inmar Intelligence, a data-driven technology-enabled services company specializing in processing retail and e-commerce returns, and Happy Returns, provider of end-to-end return solutions for retailers and their customers, recently announced an agreement where Inmar Intelligence will be a reseller of Happy Returns’ Returns Bar and Online Returns Exchange Services. In doing so, Inmar’s returns processing and data services are combined with Happy Returns’ ORES capabilities, creating an easier returns process for shoppers and a more profitable one for retailers and brands.
Merchants that use Inmar Intelligence’s returns solution will now be able to provide e-Commerce shoppers with a branded returns portal to initiate returns, with the option for customers to return items, box-free and label-free, to one of Happy Returns’ Returns Bars around the country, which are physical drop sites located in retail stores. This process provides a more environmentally friendly and cost-effective solution for e-Commerce returns, as returned inventory is shipped to returns facilities in reusable containers instead of individual packages.
Once returns are received Inmar Intelligence conducts the reverse logistics process in accordance with a merchant’s contract and inspects and routes the product according to the merchant’s business rules for highest-value next-step. This process can include return to stock, return to vendor, secondary market sale, donation or recycle. If the product is broken or unusable, Inmar conducts sustainability-friendly destruction through an energy-from-waste program.
“This agreement provides e-Commerce merchants with the complete returns journey from front to back, providing shoppers with a convenient returns and exchanges experience while merchants receive the best available value recovery, cost reduction and business data available today,” said Rob Zomok, President of Global Operations at Inmar Intelligence. “As we head into the holiday shopping season, and continue to face a global pandemic, shoppers now have a convenient option to ship returned products via Happy Returns’ Return Bars.”
“We are thrilled to team up with Inmar Intelligence and add their robust reverse logistics capabilities to our offering,” said David Sobie, CEO of Happy Returns. “Our arrangement with Inmar Intelligence enables a seamless e-Commerce returns process for shoppers and retailers, removing friction around returns that may have otherwise hindered the initial sale. It is a win-win for shoppers and e-Commerce merchants. We are excited to work with Inmar Intelligence and look forward to a long-standing relationship.”
About Happy Returns
Happy Returns’ software and reverse logistics are the industry’s only comprehensive returns solution. Its Return Bar network of over 2,600 Return Bars nationwide allows shoppers to easily return or exchange without printing or packaging in under 60 seconds and receive refunds immediately. All items bulk-ship inside eco-friendly, reusable boxes—leveraging low carrier rates and aggregated shipping for economies of scale—to Happy Returns’ regional Return Hubs, where they are sorted, dispositioned, and processed. Customers using Happy Returns’ full offering average 20% cost savings, a 94 NPS, 50% program adoption, and up to 2X higher exchange rates.
