enVista Corp., a global software, consulting, managed services and automation firm, announced that it has launched a new Shipment Experience Management Solution. The track-and-trace software-as-a-service (SaaS) enables shippers to keep customers informed of in-transit shipment status and expected arrival date and time, improving the customer experience.
Shipment Experience Management is designed as a stand-alone software-as-a-service, but also integrates with enVista’s Enspire Order Management System (OMS) and Advanced Transportation Optimization and Management solution (ATOM), offering shippers enterprise-wide integration and tailored, real-time visibility to shipments.
“Consumers increasingly expect proactive communication from shippers regarding the status and location of their packages at every stage of the post-cart shipment process,” says Jim Barnes, CEO, enVista. “Our Shipment Experience Management is robust and easy to use, providing branded tracking notifications for a better post-purchase experience as well as increased brand trust and loyalty.”
“Providing a branded shipping experience gives shippers a sustained competitive advantage at a time when customers want to be informed of where and when to expect their merchandise to arrive,” says Darryl Barr, vice president of product management, enVista. “Not only do shippers realize increased brand trust and loyalty, they also see increased sales, an improved delivery process, a reduction in ‘where is my order’ (WISMO) customer support calls and chats by forty to fifty percent, and improved customer satisfaction, making it a must-have solution for omnichannel organizations today.”
About enVista Corp.
enVista is a global software, consulting, managed services and automation firm, optimizing and transforming physical and digital commerce for manufacturers, distributors, 3PLs/LSPs and omnichannel retailers. enVista uniquely optimizes and transforms physical and digital commerce — optimizing supply chain efficiencies to drive cost savings, and unifying commerce to drive customer engagement and revenue. These comprehensive capabilities, combined with enVista’s Unified Commerce Platform, Enspire Commerce and the firm’s ability to consult, implement and operate across supply chain, transportation, IT, enterprise business solutions and omnichannel commerce, allows mid-market and Fortune 100/5000 companies to leverage enVista as a trusted advisor across their enterprises.
