Communication and information management quickly became critical elements of every Pharma manufacturer and distributor's COVID response. There was - and is - a need to create a communication ecosystem so everyone in the chain can communicate quickly and clearly on the location and condition of shipments. Beyond the pandemic, we’ve seen the Amazon effect heighten customer expectations, coupled with more tech savvy and informed customers.
What you will learn:
Key success factors of collaboration and lessons learned
Understanding evolving customer needs throughout the critical shipments supply chain
How to partner with customer experience to drive success
Speakers:
Robert Boehm, Principal Consultant, Professional Supply Chain Resources
Alex Guillen, Director of Sales, Life Sciences and Pharma, Tive
Martin Forest, VP, Technology, Tive
Moderator:
Helen Atkinson, Contributing Editor, SupplyChainBrain
