Empowering your employees to make key business decisions can be a vital step in improving company morale and ensuring organizational success. However, if employees are given free reign to make company decisions without the proper corporate controls in place, this practice can just as quickly lead to chaos. Teph Seal "Auto Appearance" realized the downside of giving its employees too much freedom. This provider of automobile detailing and refurbishing services endured years of billing and payroll inaccuracies as a result of human error and deceit due to its reliance on individual employees to complete manual service fulfillment processes. In response, the company implemented a mobile service management solution that allows the company to automate and track key service functions (e.g. time and labor management, billing) while ensuring corporate standards are adhered to. This initiative has resulted in visible improvements in billing accuracy and significant reductions in labor costs.
Source: Integrated Solutions, http://www.integratedsolutionsmag.com