Ocean carrier service quality is in the pits.

At their best, commercial ocean carriers have trouble sticking to sailing schedules. A host of factors — weather, labor, port conditions, equipment availability and inland connections — play havoc with their ability to stay on time. But their service has deteriorated even more in the past two and half years, thanks to the COVID-19 pandemic, war in Ukraine, surging consumer demand and equipment shortages, to the point where on-time arrival rates are currently at between 30% and 40%. On this episode, we learn how carriers can improve their service record through the use of data analytics and an unprecedented level of visibility. The answer lies in the application of artificial intelligence and machine learning. Ami Daniel, chief executive officer of Windward, explains the technology and its ability to enable predictions about both supply and demand in the stormy oceangoing trades. Hosted by Bob Bowman, Editor-in-Chief of SupplyChainBrain.

Show notes:

A blog post from Windward about supply chain congestion at major ports.