When Chiquita Brands International decided to move its 4,000 Novell GroupWise e-mail users to Microsoft Exchange two years ago, it wanted to avoid hiring new staff to handle the increased complexity of Microsoft's e-mail software. So it looked to remote e-mail management services from Azaleos, which moved Chiquita to an on-premises deployment of Exchange that Azaleos oversees from its headquarters in Seattle.
Remote management services are gaining acceptance as a stepping-stone to software as a service, or as an alternative when there are economic, legal, or security concerns about SaaS, according to Gartner research vice president Matt Cain.
Source: Intelligent Enterprise, http://www.intelligententerprise.com