Encore Payment Systems, which develops tailored solutions for small- and mid-sized companies, including electronic processing for debit, check guarantee, Electronic Benefit Transfer (EBT), and e-commerce gift cards, has retained DHL for expedited and same-day delivery service of scanners.
"DHL was the only carrier willing and able to meet our early delivery needs," says John Crouch, CIO at Encore, "which is essential for customers to receive immediate and uninterrupted payment transactions."
DHL will handle all transportation services for Encore's hand-held credit card payment scanners, including shipments to retail customer locations, deliveries to Encore's corporate office and distribution facility in Addison, Tex., and repair and return shipping.
DHL is also providing e-commerce consulting services to assess Encore's technology requirements, and identify the automation system solutions to best enable shipment processing and tracking. For Encore, DHL's e-commerce consultants arranged to connect Encore's CRM system to DHL's Open Database Connectivity for automatic processing of credit card payment system orders. Leveraging DHL's scanning capabilities, both companies' systems will be automatically updated to keep track of inventory, providing greater visibility into the status of orders.