Manufacturers are increasingly under pressure to cope with falling demand while attempting to sustain profit margins. Leading companies are looking for ways to stay connected to their customers in order to make themselves more competitive, as well as ultimately increase profitability.

In this executive agenda, we will examine how:

• You can make your business more customer-focused while continuing to cut costs and how can you extend lean principles to customer service activities without impacting potential growth

• You can achieve all of this on a continual basis while handling increases in product complexity and configurability

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