Original Stream Date: June 22, 2010 Presenters: Hitachi, Philips, ModusLink
With competition rising and profit margins shrinking, companies are looking for new ways to maximize the revenue potential of the end-to-end value chain.
By stepping back and readdressing post-sale supply chain activities, such as returns management, customer service and repair quality and processing time, you can increase a product's lifecycle, enhance customer relationships, and ultimately, unleash the profit potential of your aftermarket programs.
This interactive webinar will examine effective reverse logistics processes through real-world business cases and will explore value-added services - such as triage and testing, product repair and refurbishment. Learn how to increase the efficiency and decrease the cost of your reverse supply chain.
