A leading manufacturer of tissue, packaging, paper, pulp and building products came to Jacobson looking for a provider who was both flexible and would drive change and improve customer service through its new ideas. Its contract with their previous provider was up, and Jacobson took over services for its Dubuque operation in January 2005. The company liked the idea of working with an Iowa-based company - one in which its employees in Des Moines could be at their Dubuque operation in two hours if necessary. Jacobson was one of five companies competing for a contract with the company and price was a driving factor in receiving its business. Jacobson was challenged to expand the company's business while reducing costs.

Jacobson was able to quickly ramp up and completely takeover operation in less than 30-days notice. At the Dubuque location, Jacobson combined two independently operated facilities into one integrated fleet. This lowered the amount of tractor resources and drove down cost. Eventually, Jacobson expanded into servicing four of the company's locations across the country. At the St. Louis location, Jacobson offered reliable, dedicated service in what previously was handled as a one-way capacity. With capacity markets tightening and one-way rates rising, Jacobson's efforts have allowed the company to keep costs down while maintaining uninterrupted service levels.

Jacobson now operates asset-based dedicated transportation fleets in all four locations. In addition, Jacobson handles the company's entire outbound delivery network within a 150-mile radius in three locations. In the remaining location, Jacobson manages a longer haul fleet that uses a mix of the company's controlled freight to create weekly tours from their inbound and outbound networks.

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