A shift is underway for distributors of industrial supplies and the e-commerce experience they provide to their customers. In 2013, more than 63 percent of industrial supply buyers said they made purchases online, with half of those purchasers spending at least 50 percent of their annual budget with suppliers who have an e-commerce platform.
Digital interactions influence 36 cents of every dollar spent in the retail store, or approximately $1.1tr, according to the latest study from Deloitte Digital. By the end of 2014, that number will climb to 50 percent, or $1.5tr of total store sales.
China is going digital very quickly. By 2016, the country will have more than 730 million internet users and more than 380 million online shoppers, up from 460 million and 145 million, respectively, in 2010.
In China, three-quarters of online shoppers make e-purchases at least weekly, according to a new survey by PricewaterhouseCoopers. And mobile is king. Of those online shoppers, 77 percent made at least some of their purchases online using smartphones.
Eighteen percent of online adults in the U.S. have had important personal data stolen, according to a Pew Research Center study highlighting the crisis in data protection.
The number of UK shoppers using so-called click & collect - picking up orders in store - is poised to more than double by 2017. Currently, 35 percent of online shoppers in the UK buy online and self-collect, compared to 13 percent in the U.S. and 5 percent in Germany, according to research from Planet Retail.
While the mobile channel grows in importance and revenue for merchants, so does their fear of fraudulent attacks and the realization that combating that risk requires specialized tools. Those are some of the key findings from the Second Annual Mobile Payments and Fraud Survey, available for free download at the Kount Inc. website.
Analyst Insight: The titans of business, Amazon and Walmart, are doing an awesome job of growing their companies and transforming the way the marketplace functions. They're innovating supply chain operations and how they are responding to the needs of the customer. They're creating tremendous disruptions that are forcing everyone to play catch up. Lastly, they are on the offensive. They are creating benefits for their customers at such a rate that all other companies are playing at a disadvantage. - Jim Tompkins, CEO, Tompkins International
In the next two years Amazon, the world's largest retailer, will use its own logistics network to deliver nearly every product sold on its Indian portal.