UPS released its annual Sustainability Report announcing that while the total number of packages UPS shipped in 2012 increased, the company reduced its total greenhouse gas (GHG) emissions, according to the carrier's annual sustainability report.
UPS has created a UPS App for iPad. The tool allows users to track packages, find UPS shipping locations and access UPS My Choice, with enhanced mapping features.
Release of the second UPS Pulse of the Online Shopper: A Customer Experience Study analyzes omnichannel retailing and shows consumers want more choices when it comes to shopping online, more control over when their purchases will be delivered and a convenient returns process. They're also using social media to shop for the best deals and expect more shipping options from e-tailers.
UPS has officially opened its healthcare facility in Hangzhou, Zhejiang Province, China, which significantly expands its Asia healthcare distribution network. The facility is equipped to maintain product safety and integrity and is designed to offer seamless, global solutions to healthcare companies looking to expand into, transport within, and export from China.
This report will provide retailers with the necessary insights into what steps they must take to satisfy their customers, thereby increasing customer loyalty as well as the lifetime value of customers.
