Analyst Insight: The top reason field service agents are not able to resolve a customer issue the first time when on site is due to not having the right part to solve the problem. Thus in order to ensure that customers are happy, and beyond, top-performing service organizations in Aberdeen's recent Convergence of People and Parts research have focused on strategies to integrate field service with parts management to meet the needs of the customer and ensure profitability. - Aly Pinder, Senior Research Associate, Aberdeen Group
Laos has made considerable progress in its efforts to develop connectivity and trade facilitation, a senior government official told the meeting of Asian-European Landlocked Developing Countries (LLDCs) in Vientiane.
China's exports surged more than expected in February in a possible sign of stronger global demand. Exports leaped 21.8 percent, well ahead of analysts' expectations of single-digit growth as companies shut down for the Lunar New Year holiday.
The global supply chain management industry is "in flux and changing", requiring a more sophisticated approach to managing the alignment of supply and demand, says Hamish Brewer, CEO of US-based supply chain management solutions group JDA Software.
Retail organizations are facing a seismic shift in the markets they serve - from multiple channels to international expansion. But are the systems in place to fulfill orders and manage returns across this altered and highly complex landscape?
Statistics show a stabilization of airfreight markets on the back of encouraging growth towards the end of 2012. Compared to the previous year, the International Air Transport Association's (IATA) latest global airfreight demand statistics show demand for airfreight was "apparently very strong" at the start of this January with a rise of 5.0 percent.
A study that polled procurement managers and directors from a range of firms across the UK found that while mid-market firms are often less likely to have robust processes and systems in place to counter bribery risk, companies at both ends of the spectrum appeared complacent when it came to vetting their suppliers for compliance with the Bribery Act.
Melting polar ice could create a new shipping lane through the North Pole by 2050, according to research by the University Of California at Los Angeles. In the future, melting sea ice could mean that ordinary shipping vessels will be able to navigate parts of the Arctic Ocean which were previously inaccessible, without the use of icebreakers to clear their route.