Working to make up for a sharp drop in the volume of First Class Mail, the U.S. Postal Service is ramping up its efforts to compete in the area of package deliveries. Dennis Nicoski, manager of field sales strategy and contracts, explains the agency's approach.
Customer expectations about home delivery are changing rapidly. Tom Cagney, president and chief executive officer of Cagney Global Logistics, talks about how transportation providers are adjusting -- and how technology can help.
Ever-rising customer-service expectations are roiling the home-delivery business. Chris Sullens, chief executive officer with Marathon Data Systems, talks about what customers want today, and how service providers are working to shrink the time between order and delivery.
The world of e-commerce deliveries is fraught with peril. Will Leong, chief operating officer of TZ, talks about how providers are surmounting the various challenges.
Heavyweight orders require another level of delivery service, to satisfy the demands of buyers. Jim Hourigan, chief operating officer with BuildDirect, discusses some of the challenges that are unique to that sector.
As if domestic delivery weren't tough enough, cross-border shipments entail a whole new set of challenges. Jonathan Matchett, operations director with wnDirect, talks about how service providers are addressing issues of speed, reliability and regulations.
Li Tong Group is partnering with Microsoft Hong Kong to offer consumers a means of trading in mobile phones, laptops, game consoles and tablets for coupons that can be applied toward purchases of all products available at Microsoft's online store.