There are good reasons why a formal process for conflict resolution is necessary in the context of supply chains, says Stewart L. Levine, founder of ResolutionWorks. The very nature of supply chains, with their panoply of internal and external partners, gives rise to conflict. What's needed, he says, "is a conversational process whereby you can teach people how to move through conflict."

Hong Kong Air Cargo Terminals Ltd. (Hactl) has become the site for the first authorized training center (ATC) to be established by the International Air Transport Association in Hong Kong.

Virtually every sales person today uses some kind of system for customer relationship management - whether it's a sophisticated, company-wide, cloud-based CRM platform, a simple file system with personal notes, or even their Blackberry with all contacts at their fingertips.

According to Interpol, the return on investment for counterfeiting pharmaceuticals can be over 20 times more than the return on dealing illegal drugs. In addition to making more money, counterfeiters usually face relatively lower penalties if caught.

Buy low, sell high. Pretty simple. But a case currently before the U.S. Supreme Court tests whether manufacturers can prevent retailers from buying their products for the lowest price simply by, for example, printing the labels for the products outside the United States.

Innovation in consumer packaged goods isn't a luxury in today's competitive market - it's a necessity. In an uncertain economic environment, most companies are struggling to achieve organic growth. "Driving both the top and bottom line has been elusive," says Girish Gulvady, director of integrated demand management and food service planning with Campbell Soup Co. "Innovation is filling that void."

At Hughes Communications, managing risk means developing proactive resiliency. Building a satellite requires coordination between both internal efforts - where engineers design the satellite, aligning the beam patterns with the geography that needs to be covered - and external partners, which provide parts from around the world.

The Supply Chain Risk Leadership Council was formed around 2005 by Cisco Systems Inc. It was created to bring together risk-management experts who could share best practices and bring process standardization to the way in which risks are identified in the global supply chain, according to John J. Brown, director of risk management with The Coca-Cola Co.

One of the most common mistakes that companies make when they enter into cloud and SaaS contracts is failing to negotiate exits from the contract as fully as they negotiate entries.