As the global $1.9tr e-commerce landscape continues to expand, companies are facing difficulties successfully managing cross-channel commerce across continents, supply chains, and software systems, and are losing revenue as a result.

After the Pride of York ferry sailed into the Belgian port of Zeebrugge from Hull in the U.K. earlier this month, dozens of cargo containers were offloaded and whisked away on trucks. The hundreds of passengers weren’t as lucky: They had to line up for border checks.

Gartner, Inc. has released the results of its annual Supply Chain Top 25, identifying supply chain leaders and highlighting their best practices. Analysts announced the results at the Gartner Supply Chain Executive Conference last week in Phoenix.

Housed in a 19th-century meatpacking plant in Somerville, Massachusetts, Formlabs boasts all the accoutrements of American high-tech success: exposed brick walls and ductwork, a morale-boosting pool table and plenty of young employees hammering away at laptops.

It turns out that many chief supply chain officers (CSCOs) are not leveraging their C-suite counterparts to help reinvent the supply chain function and transform it into an engine of new growth models and customer experiences, according to new research from Accenture.